Privacy Policy & Health Data Protection

1. Our Commitment to Patient Confidentiality

CareBridge India recognizes the deeply personal and sensitive nature of health records, medical diagnoses, diagnostic imaging, and personal identifying data. We design our digital systems in accordance with the principles of the US Health Insurance Portability and Accountability Act (HIPAA), the European General Data Protection Regulation (GDPR), and India’s Digital Information Security in Healthcare Act (DISHA) draft guidelines.

2. Information We Collect

When you request a medical opinion or contact our international care desk, we collect:

• Contact details: Name, email address, phone/WhatsApp number, country of residence.
• Clinical details: Medical history, existing diagnoses, symptoms, and physician notes.
• Diagnostic files: Uploaded PDF reports, biopsy results, blood chemistry panels, and raw digital DICOM images.
• Travel & Attendant details: Intended dates of travel, preferred hospital city, and accompanying family member counts.

3. Purpose and Permitted Disclosures

Your health data is used exclusively for evaluating your medical case and coordinating care. We share your information strictly with authorized medical specialists and international patient coordinators at our accredited partner hospital centers.

We DO NOT sell, rent, commercialize, or expose patient health information to advertising networks, pharmaceutical sales agents, or third-party marketing brokers.

4. Data Retention and Right to Deletion

You maintain the right at any time to request the deletion or retrieval of your submitted records. Contact our Data Protection Officer at privacy@carebridgeindia.org with your inquiry reference ID to permanently purge your uploaded reports from our coordination systems.